Notes from the audits we run. Mostly about where products lose people: a signup form, a payment step, a dashboard nobody reads. We write up what we changed and whether it worked.
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Onboarding gets the spotlight in fintech, but transaction abandonment is where revenue actually leaks. This piece breaks down the specific UX decisions that cause users to bail mid-payment — from back buttons that wipe a half-typed IBAN, to fee surprises sprung at confirmation instead of shown upfront and the fixes that measurably reduce drop-off: persistent form state, saved recipients, real-time fee display, and dual-direction amount entry ("you send" vs. "they receive").
Fintech onboarding can lose users long before they reach activation. Learn how to identify UX friction, simplify KYC, reduce unnecessary steps, and design a smoother onboarding flow that builds trust without compromising compliance.
